Terms of Use and Privacy Policy

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use PALM.

By using PALM, you represent that you meet this requirement.

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2. Services Description

PALM provides users with goal-based digital saving and investment services. The Platform enables you to allocate your funds into regulated financial products and savings instruments in accordance with your selected goals and preferences.

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3. Legal Jurisdiction

These Terms of use are governed by:

• The laws of the Arab Republic of Egypt for users located within Egypt.

• The laws of the State of Delaware, USA, and applicable federal laws for users in the United States.

 

You agree to submit to the exclusive jurisdiction of the courts of Cairo, Egypt, or the courts of Delaware, USA, depending on your location and the issue at hand.

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4. Account Registration

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. PALM is not liable for any loss or damage resulting from unauthorized access to your account.

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5. Use Restrictions

You may not:

• Violate any applicable laws or regulations.

• Use PALM for money laundering, terrorism financing, fraud, or illegal activities.

• Reverse-engineer or disrupt the Platform.

• Provide false or misleading information during registration or usage.

 

6. Intellectual Property

All content on PALM, including trademarks, software, text, graphics, and logos, is the property of PALM or its licensors unless stated otherwise and is protected under Egyptian and US intellectual property laws.

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7. Risk Disclosure

Investing involves risk, including the possible loss of principal. PALM does not guarantee returns. You acknowledge that you are solely responsible for your investment decisions.

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8. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or applicable laws. We may also terminate access for maintenance, updates, or discontinuation of services.

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9. Limitation of Liability

To the fullest extent permitted by law:

• PALM shall not be liable for indirect, incidental, or consequential damages.

• Total liability in any matter arising from or related to the Platform is limited to the amount you paid us in the 12 months preceding the event.

 

10. Modifications

We may update these Terms periodically. Continued use of any of our services, including but not limited to our website, application, etc., after changes constitutes your acceptance. We will notify users through appropriate channels when significant changes occur.

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Privacy Policy

 

Effective Date: August 1st, 2025

PALM is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

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1. Information We Collect

• Personal Identification Information: Name, phone number, email, national ID/passport.

• Financial Information: Bank account details, investment preferences, transaction history.

• Device Data: IP address, location, browser type, operating system, and device identifiers.

• Usage Data: How you interact with the app and website.

 

2. How We Use Your Information

We use your data to:

• Provide and personalize our services.

• Verify your identity and comply with regulatory requirements (e.g., KYC/AML).

• Process transactions and provide support.

• Improve our offerings through analytics.

• Send you updates, offers, and relevant content (you may opt out at any time).

 

3. Legal Basis for Processing (Egypt & US)

Egypt: Processing is based on consent and legal obligation under FRA regulations.​

 

4. Data Sharing and Disclosure

We do not sell your data. We may share your data with:

• Regulatory authorities (e.g., FRA in Egypt).

• Service providers (e.g., payment processors, KYC vendors) operate under strict confidentiality agreements.

• Affiliates and subsidiaries under common ownership and control.

• Law enforcement or courts, if required by law.

• Sister companies that are offering you any service that you have requested

 

5. Data Retention

We retain your data as long as necessary to provide our services and comply with legal obligations, including anti-money laundering record-keeping periods (5–10 years, depending on jurisdiction).

 

6. Data Security

We use industry-standard encryption, firewalls, and secure servers. However, no system is 100% secure. You are responsible for securing your login credentials.

 

7. International Transfers

If you use PALM from outside Egypt, your data may be transferred to and processed outside your country. By using our Platform, you consent to such transfer, subject to applicable safeguards.

 

8. Your Rights

You may:

• Access your data.

• Request account deletions:

  • You may request a deletion of your account by reaching out to our Customer Support team over email (support@withpalm.ai), and we will process your account deletion within a maximum of 30 days.

• Object to or restrict processing (as per GDPR, CCPA, or Egyptian Law No. 151/2020):

  • You may request any processing restrictions as per the applicable laws by contacting us through the official Customer Support email (support@withpalm.ai). If the legal data retention period has passed, we will be happy to support with any data deletion requested.​

• Lodge complaints with your local data protection authority.

 

9. Children’s Privacy

Our services are not directed at children under the legal age to use such services according to your jurisdiction. We do not knowingly collect information from minors.

 

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users via email or app notifications when material changes occur.